by.appt.only. products may be returned within 30 days of the original purchase date for a refund in the amount of the purchase excluding shipping costs (if applicable). Returns are subject to a 10% restocking fee. All merchandise must be returned unused with original hang tags. The condition of the product is left at the discretion of by.appt.only. Upon receipt of the returned merchandise, please allow up to 10 business days for the refund to reflect to the credit/debit card that was used to make the original purchase.
For returns, please contact firstname.lastname@example.org to request a Return Merchandise Authorization (RMA) number. In addition to providing the RMA number, proof of original purchase will be required for a valid return/refund.
Customers are responsible for all shipping expenses for the return of by.appt.only. products.