by.appt.only. is committed to delivering a high standard of products. We stand behind the quality of our products and guarantee that it is free of material and manufacturing defects. However, this warranty excludes normal wear and tear or damage related to misuse, abuse, neglect, and theft. The breakdown of colors and materials over time is not considered a material or manufacturing defect.
If you discover a material or manufacturing defect, we will replace or repair the item at our discretion and in accordance with local law. Warranty claims must be accompanied by an acceptable proof of purchase from an authorized retailer.
To file for a warranty claim, please contact firstname.lastname@example.org and please include any applicable photographs of the defected product. Upon receipt of the claim, a determination will be made. If it is determined that the claim is warranted, a replacement, repair, or a full refund will be issued upon receipt of the product. Please allow up to 10 business days for the refund to reflect to the credit/debit card that was used to make the original purchase.
This warranty applies for one year from the date of purchase.
Customers are responsible for all shipping expenses on the return of by.appt.only. products, except those with warranty claims.