Frequently asked questions
What is the difference between The General and The General Lite?
There is slight difference in size. You can find all the dimensions on the corresponding product pages. The Lite straps in 3 clippers while the original fits 4. If you use wireless, you will be able strap in an additional clipper or two in either backpack. The top and bottom pocket are also slightly smaller on The General Lite. The back pocket on the Lite holds a 16-17” mirror while the other one holds 18-19”. Also, we’ve added a magnet to The Lite to keep you workspace open. In terms of total volume the General is 42L and the General Lite is 30L.
When does the product ship when I pay with ShopPay or Afterpay?
Your order will be shipped right away. When you buy with ShopPay or Afterpay, it is the same as any order bought using a credit card or Paypal. Once your order has been accepted and confirmed, it will be shipped within 2-3 business days. More questions about Afterpay? See our Afterpay FAQ for more information.
Do you ship internationally?
Are The General and General Lite TSA Approved?
Yes, they are TSA Approved and for most major airlines, they are classified as a carry-on luggage. If you choose to carry it on, you may bring shears up to 4” but that is subject to TSA’s discretion. Your clippers can be carried on without a problem. Also liquids over 3.5 ounces more than likely will not be allowed on the plan so best bet is to check in your shears and liquids and carry-on the rest.
How many clippers does each backpack hold?
It varies depending on your tools. The General LITE and The Sidekick are designed to strap in at least 3 clippers while The General V2 fits at least 4. If you use wireless, you will be able strap in an additional clipper or two on either The General V2 or General LITE
Are the bags waterproof?
Yes, the outer part of the backpack is a triple coat weatherproof material and it is sealed with reverse coil zippers to prevent liquid and moisture from entering the backpack.
Do The General Lite or The General fit a blow dryer?
Yes, the top compartment definitely has room to fit a full size blow dryer with room to spare!
How many bottles/cans can the General LITE or The General hold?
The bottom compartment is designed to hold up to 6 full size bottles, spray cans, hair product, etc.
Does my purchase come with a warranty?
Absolutely! All purchases come with a 1-year manufacturer's warranty. Please see our terms and conditions for additional information.
Do you have a return/refund policy?
Yes. BYAPPTONLY LLC is committed to delivering a high standard of products. If you are not satisfied with your purchase, we do have return policy. Please see terms and conditions for additional information.
Do you offer wholesale pricing or bulk discounts?
Yes, we offer wholesale pricing to those interested in becoming authorized retailers. We also offer discounts for bulk orders. For more information, contact us at email@example.com.
How has The General Barber Backpack changed since the original design?
The current General Barber Backpack is the updated with new and improved enhancements to the original. See product details of The General for additional information.